We are an actual retailer located at 500-A, North Congress Avenue in Evansville, Indiana. We are open daily and ship all orders anywhere in the world within 24 hours of receipt. We offer knowledgeable advice on all G. Loomis products, applications and usage based on the entire product line. We can handle all of your G. Loomis questions, needs and warranty issues. We'll show you what genuine great service is all about. Our contact information By email: Business email address sales@gloomis.us Shipping Inquiries: shippinginfo@gloomis.us By standard mail: American Legacy Fishing Company, LLC 500-A N. Congress Ave. Evansville, In 47715 By phone or fax: 1-877-402-6350 (Toll Free) 1-812-402-6350 (Toll) 1-812-402-6352 (Fax)